Terms And Conditions
This Agreement supersedes all prior or contemporaneous negotiations, commitments, agreements and writings with respect to the subject matter hereof, all such other negotiations, commitments, agreements and writings will have no further force or effect, and the parties to any such other negotiation, commitment, agreement or writing will have no further rights or obligations thereunder.
This agreement is subject to Copyright. No reproduction or publishing in part or full of this, or any prior agreement is allowed in any publication, website, public or private forum without permission from the Owner.
Contract
A paper reservation form must be completed and signed by the party leader herafter known as "The Client". The Client
must be a minimum of 28 years of age on the date of submission of the reservation form.
An electronic (online) submission of the reservation form can be used as substitute for the paper reservation
form.
The terms, conditions and procedures shall apply to all forms of reservation without exception, even in the event
that a reservation form is not completed or submitted by a client or has not been received by the owners of the
property, or their servants or agents. For example, in the event of a late booking requested by telephone or verbally
that necessitates immediate commitment.
The application for the booking or payment of any deposit or balance constitutes an acceptance of all these terms and conditions by the client and all
members of the party. This acceptance becomes a legally binding contract between the client and the owners of Onlyyou
Florida Villa, herafter referred to as "Onlyyou Florida Villa / The Owner(s)"
The home is let on an "as is, self-catering" basis. Any rental payment made to the Owner
allows exclusive permission to use the home only. All Services, including management services, use of equipment,
facilities and extras are provided by, and at the discretion of the Owner, or their management team, free of charge.
Facilities and inventory may be added to, or removed without notice. The Client should note that all items of inventory
- for example towels, linen, cutlery and crockery - are provided compliments of the owner for the convenience of guests. Such items are not provided as an entitlement.
Please note that requests for additions and/or upgrades to inventory - for example additional towels - will be charged to the client.
Information posted on any web platform, whether operated by the Owner or any Agent, is for general guidance
only, and does not constitute any contractual obligation, offer or entitlement.
Payment
To secure the booking, a non-refundable deposit of 25% of the total rental is payable immediately. The requested
dates shall remain unblocked until the deposit is received and cleared.
The balance will be due 12 weeks prior to arrival at Onlyyou Florida Villa. If the balance is not paid on the due
date, Onlyyou Florida Villa reserves the right to treat the booking as cancelled, with the forfeit of any deposit so
far paid.
A security deposit of £275 / $400 will be taken as safeguard against damage
to the property. The security deposit will be returned no more than 21 days following departure from the property,
pending a satisfactory inspection by the local Management Company confirming that no damage has been caused. In the event that a client is unable to occupy the accommodation for whatever reason such as detailed under the Insurance clause below, the security deposit will be used to cover administration and other expenses incurred by Onlyyou Florida Villa as a result of cancellation or no show.
Cancellation
The Client may cancel the reservation at any time, providing that cancellation is made by the Client (Lead
Guest) and is communicated in writing on paper with proof of postage via recorded delivery. Unless directly agreed and acknowledged by Onlyyou Florida Villa, cancellation will not be
accepted by verbal or electronic means. The following cancellation charges shall apply:
Period before departure from date of written Notice
|
Amount of Cancellation Charge
|
120+ days |
Deposit Only |
91+ days |
50% of Total rental cost |
90 days or less |
100% of Total rental cost |
Alteration of booking dates
If, after confirmation has been issued, an alteration is required to the dates of travel, Onlyyou Florida Villa
shall endeavour to assist, but no guarantee can be made that alternative dates shall be available. In the event that it
is not possible to rearrange the booking, Onlyyou Florida Villa reserves the right to treat the booking as cancelled, and the above charges
shall apply. Should rearranged dates be available when the client gives notice within the schedule detailed above, the
charges shall also apply.
Complaint
In the unlikely event of complaint during the stay, it is essential that immediate contact be made with the local
property management company. Should the subsequent course of action be deemed by the Client to have not completely
dealt with all issues, a formal letter should be addressed directly to the management company. A copy of this letter
must be sent to the Owners of Onlyyou Florida Villa by recorded delivery no more than seven days after departure from
Onlyyou Florida Villa. No complaint shall not be considered in the event that the correct procedure and verification is not followed in resort.
Prior to arrival, and post departure, the home will be cleaned and inspected compliments of the Owner to ensure that serviceability is acceptable.
Any additional cleaning charges incurred by the client are for clean-up post stay only. The set-up of the home for Client
arrival shall be at the sole discretion of the Owner or management team. Any issues with set up or damage to inventory must be advised and verified immediately to the management team in resort. Following adequate set up, unless agreed prior, the client shall be responsible for all laundry / cleaning mid stay.
Although the property receives regular and scheduled maintenance, no guarantee can be made that the house shall remain 100%
serviceable throughout the stay. Onlyyou Florida Villa is a working family home, and occasionally white goods,
heating / air conditioning, swimming pool equipment, plumbing and other household items break down. All facilities are
provided compliments of the owner, and no refunds will be issued should any item of equipment become unservicable, or
be found to be soiled or damaged upon arrival. Media, and communication services, for instance TV / phone / internet are provided
free of charge. The home receives 150 channel + free to air, antenna derived High Definition TV, with no designated cable derived
TV connection. No guarantee is made that specific programming shall be available. Use of
media streaming / internet connected devices is permitted, however reliabiliy is not guaranteed. Guests use items of inventory entirely
at their own risk. If break-downs
do occur, please notify the Management Company immediately. Once notified of any required repairs, the management
company will undertake necessary work with as little disruption as possible - no guarantee will be made of any schedule of work. Such schedule shall be at the sole discretion of the Management Company or Owner. It is a stipulation of the contract
that any necessary authorised service staff shall be allowed entry at all reasonable
times, whether the guest is, or is not present.
The Management Company and Onlyyou Florida Villa accept no responsibility or liability for failure of any equipment
in the property. No liability will be accepted as a consequence of any loss or injury sustained through use of
inventory or equipment. Should failure or damage to equipment have been caused by the Client, payment will be taken
from the security deposit to cover the cost of repair
Guests are respectfully reminded that Onlyyou Florida Villa is a private family home. The home and its contents
should be treated with the utmost of respect. Breakages should be reported as a matter of courtesy.
It is recommended that the Client inspect the premises upon arrival to ensure that they are in order. Should the
Client find any defective equipment or damage, please notify the Management Company immediately. Should damage be
subsequently found, of which the Management Company have not been made aware, the Client may be charged for breakages
or replacements.
The property will be thoroughly examined by the management company on departure. If not left in a suitable
condition, it may be necessary to charge to cover extra cleaning, repairs or replacements.
Behaviour
Highlands Reserve is a peaceful, high-class Community with strict rules of conduct that can be legally enforced. Unruly
behaviour will not be tolerated, and will be dealt with by the relevant local Law Enforcement services. It is against
the law to make excessive noise after 10pm. Guests are also reminded that abusive or unreasonable behaviour towards
other residents or Highlands Reserve / Management Company Staff is unacceptable. In certain cases and at the discretion
of the Management Company, behaviour can be deemed unacceptable to the extent that a party may be asked to leave, with
the forfeit of all monies and security deposit paid.
Accommodation
The accommodation is provided solely for the use of the Client and Guests named on the booking form, or as amended
by agreement with Onlyyou Florida Villa in writing. Subletting and/or reassignment is strictly prohibited. The
management or Onlyyou Florida Villa reserve the right to cancel or curtail the reservation and evict the whole party
with immediate effect, with loss of all monies and deposits so far paid, should it be found that occupancy does not
correlate with the (maximum of 8) guests listed upon the booking form.
Check in time is no earlier than 16.00 hours local time on the day of arrival, unless agreed prior.
An early check-in fee may apply should guests require earlier access. No guarantee can be made that early check-in will
be available, as sufficient time has to be allowed for staff to undertake cleaning and maintenance in the event of a
back-to-back turnaround.
Check out time is 10.00 hours local time on the day of departure. Should a later departure time be
required, a fee may be charged in resort only if late check-out is available.
The property is a very busy rental and, in the case of back-to-back bookings, the management team will endeavour to
accommodate departures as comfortably as possible. As a courtesy to the next Guests, who may have had an extremely long
and arduous journey, and in order to allow the high standard of preparation that all Guests enjoy, the understanding of
the Client would be very much appreciated.
The whole of the villa is designated as NO SMOKING for safety and comfort.
Insurance
It is the responsibility of the Client to arrange appropriate travel insurance for all party members to cover
illness or personal injury. It is also recommended that insurance be in place to cover loss of deposit or other
payments in the event that a guest is unable to travel for whatever reason.
No reductions, refunds or credit notes will be given under circumstances arising from "Force Majeure" i.e. war, threat of
war, riot, civil strife, industrial dispute, terrorist activity, accident, natural or nuclear disaster, pandemic, fire,
airline failure, closure of airports and adverse weather conditions or any other event, situation or incident outside
of our control. The owners will not be responsible for any losses, consequences, injuries, cancellation or curtailment
due to the effects of severe or adverse weather for example storm or flood. It is the Client's responsibility to check
that they have adequate cover for all circumstances.
In view of the Covid-19 situation, it is the client's responsibility to to be aware of, and subsequently observe
any quarantine, distancing, or other restrictions and regulations - whether temporary or not - that are issued by the
Florida / Polk County authorities, or the client's home State/Country. Onlyyou Florida Villa, cannot accept liability
for any loss, illness, injuries or other consequences sustained as a result of travel, or non-compliance with
guidelines or regulations, or any suspension of local services or facilities.
Air Conditioning (HVAC) system
The air conditioning system is pre-programmed for optimum comfort, and has automatic temperature adjustment,
depending upon the time of day. A thermostat allows temperature adjustment to cater for individual preference during
each period. It is very important that doors and windows are not left open at any time of day, otherwise damage may
occur to the system. Damage can also occur should the system be manually overidden to run consistently at excessive low (below 75 degrees F)
or high (above 80 degrees F) temperatures or fan only mode. Fan only mode must not be run for longer than two hours during any of the four daily scheduled periods. It is the client's responsibility to ensure that the air
conditioning system is not left running should the house be left unoccupied for any length of time. The Client will be
charged should it be found that an unreasonable or excessive amount of energy has been used. 'Unreasonable' is dictated by accurate average billing and remote monitoring data. Under no circumstances must any component of the HVAC system be tampered with. 'Tampering' includes - but is not limited to - attempting to reprogram the thermostat schedule. Should it
become evident that the system has been tampered with, the Client will forfeit their entire security deposit and may be asked to
leave without refund. Any damage subsequently discovered as a result of tampering will be billed to the Client.
Swimming Pool
All members of the party use the Pool/Spa/Sun-deck areas entirely at their own risk. Please obey the Pool/Spa rules,
and remember at all times that the swimming pool is private with no life guard.
Please note that the area around the pool and the tiled interior areas of the property can become very slippery when
wet. No responsibility can be accepted for injuries sustained both in or out of the pool area. Items such as clothes,
toys or inflatables must not be left in the pool or spa.
The swiming pool and deck are enclosed within a screened structure to prevent bugs, insects, and other wildlife from
entering the area. Please note that the screened, covered area is provided as a courtesy for the comfort of guests, and
is not an entitlement. Due to local weather conditions, it is impossible to guarantee that the mesh structure shall
remain intact at all times. The home is located in an area that endures a tropical climate, and absolutely no guarantee
can be made that insects and bugs will not enter the swimming pool deck area or occasionally, the home. As a courtesy,
the home and outside areas are regularly treated for pests and insects, although it is impossible to completely
eliminate bugs, should it become apparent that a specific, abnormal insect problem is building, guests should notify
the management company as soon as possible. No liability will be accepted for injuries aquired or losses sustained as a
result of contact with animals, bugs or insects either inside or outside the home. No refunds or credit notes will be issued
as a result of the presence of insects, bugs or animals, or injuries sustained via contact with such whether inside, or
outside the home. The Client will be liable should it be found that appropriate precautions have not been taken
in order to prevent bugs from entering or breeding in the home. This includes, but is not limited to, leaving doors and windows open,
not disposing of left over food, and checking luggage and clothing prior to entry. The Owner reserves the right to make appropriate
deductions from the security deposit in lieu of further pest control should this be the case.
Should pool heat have been ordered and paid for, the maximum permitted temperature is pre-set to 88 degrees
Farenheit (pool) and 96 degrees farenheit (spa) Under no circumstances must the pool heater be tampered with. Should it
become evident that this has been the case, the Client will forfeit their entire security deposit and may be asked to
leave without refund. Any damage subsequently discovered as a result of tampering will be billed to the Client.
The swimming pool heater runs between the hours of 7am and 1pm, pending an ambient air temperature greater than 65 degrees F. Maximum swimming pool temperature is usually obtained within this period. The spa heater is available for use at any time, again dependant upon ambient temperature. Please note that heating of the main swimming pool will not continue for the duration of spa use.
No guarantee can be made that the swimming pool will reach temperature, especially for the duration of the colder
Winter months. No refunds will be given in such circumstances. Thermal blankets are provided to assist with pool
heating. It is essential - and a condition of opting for the swimming pool to be heated - that these are
used from October to May. Adequate care must be exercised to ensure that the thermal blankets are used when not swimming, for example when visiting attractions during the day, and most importantly overnight. An additional fixed daily charge will be levied should the system detect inadequate blanket coverage.
Payments made in lieu of swimming pool heat, are for Rental, necessary upkeep, and maintenance of the swimming pool heating system only
, and fall under the refund, and cancellation policy
outlined above. The consumable portion of swimming pool heat is provided free of charge.
There is a pool safety fence. It is the responsibility of the Client to ensure that it is installed, and stays in place for the safety of
children and vulnerable others. As a courtesy, patio door alarms are provided as an additional safety measure. In case of patio door alarm malfunction, it is the client's responsibility to ensure that the pool safety fence remains in place.
The swimming pool is cleaned and chemically balanced every week for the safety and comfort of guests. On rare occasions
(for example during very hot or wet weather) it may be necessary to apply extra chemicals. Should this occur, the
Client will be advised that it may be necessary to refrain from using the pool for 12-24 hours.
Do not allow unsupervised children to use the pool or spa.
Security
The home has a full alarm system that guests are advised to use - details of operation are included in the check in
procedure. As an added measure, the home is also equipped with external CCTV surveilance cameras. These cameras are
installed for the security of the Client, and to protect the investment of the Owner. It is a condition of reservation
that the Client accepts that the system must be operational for the duration of their stay. Under no circumstances
should guests tamper with CCTV equipment. Doing so will lead to full loss of security deposit. A camera exists
overlooking the rear entrance to the swimming pool deck and equipment. In order to obtain a clear view of the rear
swimming pool cage doorway, the necessary location of this camera also views a small portion of the edge of the
swimming pool deck. It is entirely possible to relax and use the swimming pool deck out of view of this camera,
however as a courtesy to guests - although Onlyyou Florida Villa advises against doing so - the option to disable the
device for the duration of the stay is offered between the hours of 8am and 7pm. If this is required, please indicate
ASAP.
It is forbiden to post content of any kind to any publicly viewable forum, publication or website, whether intentional or not without prior written consent from the Owner. This applies - but is not limited - to disclosure of address / Ownership details via images or other such content.
Liability Limitations
Please note that no responsibility is accepted for any loss of personal items while staying in the property or after
departure. This includes items left in any security box or safe. Safes are provided as a courtesy. No responsibility will be accepted for items deposited in any safe / security deposit box. No responsibility will be accepted for any loss as a consequence of safe malfunction.
The owners will not be liable for any loss or injuries resulting from use of the villa, swimming pool, games room or
any part of the property howsoever caused. All guests must follow the posted rules and Federal notices of safety.